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All our accounts include telnet access, however we ask that you only use it to maintain your site. We just received the new account information e-mail from US Interspace; when can we begin uploading our site? You can upload your site anytime; use the numeric IP address until your domain record is setup. For example publish to http://your numeric address. Once your domain name registration is complete, use your domain name instead of the numeric address. Why do I get a "permission denied" error when I try to download files from my site via anonymous FTP? Upload files into the pub directory, then use the chmod command for FTP to change the mode to 644 (readable by all, including anonymous) Why don't I have permission to change my directory modes? You can't change mode on directories and we don't recommend you do because of security issues; you don't want to wake up one day and find a gigabyte worth of pirated software deposited into your open directory and a big bill from us for bandwidth used! How do I upload my web site to the server? Collect all your web site files into a folder on your computer; the home page should be named "index.html". Then use any FTP program to upload the files (I use Leap FTP). Just login to the server (yourdomain.com), userid: your-domain-name (without the 3 letter suffix), password: whatever you specified on your order form. After you log in you will see 3 folders: mail, pub, and html. Double-click into the html folder, then upload your files from your own machine into that folder. Overwrite whatever is there already (our under construction page). Can we give FTP access to our clients so they can upload files? Yes, and we can also set up a secure upload directory. Why do I get a message saying "Data Connection Reset By Peer" when I'm trying to upload? It may be your own ISP resetting the connection, some are known to re-set connections during high demand periods, even though they are in use. Try during off-peak hours for large uploads. Why does my site show "Under Construction"? The "under construction" is just a sample file we put on your site when we create the account. You can upload your files and overwrite those at any time. How do I put files into the FTP directories so that browsers can download them? Browsers can download from the standard web directories. You might consider using HTTP instead of FTP. The HTTP protocol is much faster than FTP. That said, if you still want to use anonymous FTP, then you need to use FTP to upload files into the pub directory. Use your favorite FTP program and log in using userid and your FTP passwd, then copy your files into the pub directory. Finish off by doing a "chmod 644" on those files you uploaded; this will make the files readable by everyone. Chmod may or may not be a command on the menu. The pub directory is traditionally where public FTP files go to. When someone anonymous FTP's to your server, they change directory to pub as the first thing (by habit). Normally you place files there for people to download. Changing the mode of files to 644 in the pub directory gives everyone read permissions on the files there. Is it possible to use an FTP program such as CuteFTP or WS-FTP to get into my account? Yes, use whatever FTP you like, command line FTP (unix, windows), Cute- FTP (windows), WS-FTP (unix,windows), Leap-FTP (windows), fetch(mac), are just a few we know of.
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Ftp/Telnet |
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